Warranty Policy

In order for your warranty to be valid, please register within 45 days of purchase.

Your warranty is only valid if you have purchased our products from this website, or with proof of purchase from a SWFT authorized seller. (Who are the authorized sellers?)

If you believe you have a claim/request, please review below before submitting your Warranty Claim here.

WHAT'S THE WARRANTY SITUATION?*

If you submit a warranty claim, you will be asked to provide the Email you registered the warranty with, the serial number on your SWFT product, and proof of purchase from a SWFT-approved retailer (unless you purchased from this site).

SWFT Products that are sold by a non-approved SWFT retailer will not be eligible for warranty coverage. (Who are the authorized sellers?)

SWFT RESERVES THE RIGHT TO ACCEPT OR DECLINE ANY WARRANTY CLAIMS AND WILL COMMUNICATE THE DECISION TO THE OWNER VIA EMAIL.

SWFT WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT. PROOF OF PRODUCT REGISTRATION AND ORIGINAL PURCHASE RECEIPT IS REQUIRED FOR VALID WARRANTY COVERAGE.

OUR TERMS ARE SUBJECT TO CHANGE ANYTIME.

E-Bikes

To find your serial number, locate the sticker on the bottom of your bicycle frame near the chain wheel. The serial number will start with the name and color of your bike. For example, if you own a Zip model in the color black, your serial number will start with "ZIPBLK".

Our warranties cover your SWFT E-Bike purchase against manufacturing defects. Just register your bike and read the details below:

  • Frame: 24 months 
  • Battery: 12 months 
  • Electric Motor: 12 months 
  • Charger/Controller: 12 months 
  • Other Electric Parts: 24 months 

This warranty covers manufacturer defects and normal use only. It does not cover the product due to rider misuse, neglect, accident or improper servicing. Any attempt of repair done by the consumer (other than tires and normal adjustments) will void the warranty.

 

E-Mopeds

To find your serial number, locate the sticker affixed above the footrest.

Our warranties cover your SWFT e-moped purchase against manufacturing defects. Just register your bike and read the details below:

  • Frame: 24 months 
  • Battery: 12 months 
  • Electric Motor: 12 months 
  • Charger/Controller: 12 months 
  • Other Electric Parts: 6 months

This warranty covers normal use only. It does not cover the product due to rider misuse, neglect, accident or improper servicing. It also does not include a warranty for brake shoes or tires. Any attempt of repair done by the consumer (other than tires and normal adjustments) will void the warranty.

 

Batteries

All batteries must be shipped back before we are able to ship out replacements.

Your SWFT battery automatically includes a 1-year manufacturer's warranty. 

 

E-scooters

To find your serial number, locate the stickers on the scooter platform near the charging port. Remove 1 sticker to keep for future reference.

Your SWFT e-scooter purchase automatically includes a 1-year manufacturer's warranty. 

 

Hoverboards

To find your serial number, locate the sticker on the underside of your hoverboard.

Your SWFT hoverboard purchase automatically includes a 1-year manufacturer's warranty. 

*Record your serial number to keep for future reference. This serial number is required for our manufacturer to investigate customer complaints and issues. This information is only available on the SWFT product itself.

There is no record of your serial number at the store purchased or with our company. It is your responsibility to record this information.