The most common question asked to our customer service team is about the lithium-ion batteries in our e-bikes.
During winter, you may stored your battery separately from your bike, preferably indoors as we recommended in our Winter E-Bike Maintenance blog.
Before riding in spring, locate your battery and allow the battery to return to room temperature before charging.
Cooler temperatures will reduce your riding range, you will not be able to maintain the same range as you would in warmer climates. To help prolong the battery life, store the battery inside after rides.
If you did not ride your e-bike during winter and stored your e-bike for a few months, we hope you charged your lithium-ion battery intermittently during storage as we recommended. It is important to try to charge your battery to 50% power. Over the winter the battery will self-discharge slowly, so remember to check it every few weeks and recharge to 50% as needed.
If you have allowed your battery to completely die, it is recommended you fully charge it before riding for the first time. Ensure your battery is discharging at a normal rate, and ensure it is holding its charge.